Frequently Asked Questions

We understand that many times several families or individuals are sharing rental units. For that reason, we will accept multiple credit card payments on any reservation. It is important the individual calling in with their credit card information provide the reservations department with the reservation number (when assigned) and the dollar amount that they will be paying. All payments are non-refundable. Charges will appear as “Luxury Destinations Management Partners” on your credit card statement.

We will accept requests on bedding configurations for your rental; however, we cannot guarantee all requests will be met. We do our best to honor all requests and requests are accepted on a first come, first served basis.

We will accept requests on views for your rental; however, we cannot guarantee all requests will be met. We do our best to honor all requests and requests are accepted on a first come, first served basis. Please note that the Select Villas Standard Rooms all have jungle with partial ocean views.

The only time of the year that there is a minimum stay required is during the December/January holiday season, at which time the minimum stay is 7 nights. Please see the rates page to see the dates for the current year.

Kindly review our reservation payment terms in our Terms & Conditions page.

Please see our Rates page for complete details on our nightly rates and reservation policies.

Kindly review our cancelation policy that can be found on our Rates Page under Deposit & Payments. Click here for details.

Upon check out you will receive a guest summary report for charges you have incurred while vacationing at Tulemar Resort. This initial charge will be processed at time of check out. Post check out charges, those that were not available at time of check out will be charged separately, approximately 1 to 2 days after check out. Please note that these charges will appear on your credit card statement as Sunset Villas of Manuel Antonio. If you should need to question a charge, contact our Reservations Department at 800-518-0831 (US toll free) or 001-630-239-1642 or via e-mail at [email protected].

When visiting Costa Rica, guests will fly internationally into San Jose, Costa Rica (airport code SJO). From there, there are 3 options:

1. Tulemar Resort reservation representative can arrange for ground transportation. This is private transportation for just you and your traveling companions. The ride is approximately 2 1/2 hours. Please contact Tulemar Resort for current pricing.
2. Commercial Flights: from San Jose to Quepos, approximately a 25-minute flight. This flight can be booked directly at www.flysansa.com or www.natureair.com. Tulemar Resort staff can then arrange for ground transportation from the Quepos airport to the property. (Approximately a 10-15 minute drive). Tulemar Resort reservation staff can also book private charter flights for parties of up to 18 people. Please contact Tulemar Resort for current pricing.
3. Renting a vehicle: There are several car rental establishments at the San Jose airport in which to rent a vehicle. Please note that if you are not familiar with the roads in Costa Rica, self-driving may take over 3 hours. The roads are well-paved and easy to navigate.

Tulemar Resort offers breakfast, lunch, dinner, and full bar services at Tule Cafe our on-site restaurant. Tule Café and Victoria’s Restaurant also offer various room services. In addition to our services, there are many restaurants in close walking distance and/or a short taxi ride from the property.

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The Manuel Antonio National Park is adjacent to the public beach. The Manuel Antonio public beach is approximately a 10-minute taxi ride from Tulemar Resort. You can request that your concierge have a taxi pick you up on the property to take you to the beach. Return taxis are readily available. If you prefer, you can set up a tour of the Manuel Antonio National Park, which will include transportation.

The Manuel Antonio public beach is approximately a 10-minute taxi ride from Tulemar Resort. You can request that your concierge have a taxi pick you up on the property to take you to the beach. Return taxis are readily available.

The Tulemar Beach is at the bottom of the hill within the Tulemar Gardens Condominium property. The walk from the top of the hill to the beach is approximately 15 minutes depending on your physical ability. It is a steep incline so the return walk would be about 25 minutes back to the main gate. For your convenience, Tulemar Resort has a courtesy van that will transport you to any location within the Tulemar Gardens Condominium property, this is a free service for all guests.

Upon arrival, you will give the representative at the main Tulemar Gardens Condominium gatehouse your name. He/she will direct you to the Reception area, where you will be met by one of the Tulemar Resort concierges. At this point, you will complete the proper check in forms and put a credit card on file for incidentals on property. He/she will process your check in and escort you to your villa to familiarize you with your unit. Our driver and/or concierge will also assist you with transporting your bags to your unit.

There are a wide variety of activities for all ages. Please view the “Activities” tab on our site for full details of tours and in-unit spa services available. Check with your concierges for local celebrations and festivals that may be going on during your stay.

No, no meals are included with your rental rates.

Yes, you could charge the following items to your villa:

• Beach beverage or food service
• Pool beverage or food service
• Tule Café Restaurante
• Victoria’s Gourmet Italian Restaurant
• Tours
• Room Service
• Spa Services
• Private Chef Services
• TuleMart

At the time of check out, you will be presented with a Guest Services summary to review your charges that are received by the time of your check out. Please note that phone charges and last-minute Villa charges may not be available at the time of your checkout and will be processed separately.

We do require a credit card on file at check in and you cannot check in without this information. Even if you do not plan on charging anything to your villa, we require this for any potential damage or breakage to items that may occur in your villa during your stay.

Yes, Tulemar Resort concierges are on staff from 6am – 10pm to assist you with all your vacation needs.

Yes.

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Yes, each bedroom has its own safe. You set the safe with your own personal identification number.

There are washer/dryers in the Tulemar Casas only.

Yes, each bathroom has its own hair dryer.

The electrical outlets in Costa Rica are 110V, the same as in the U.S.

No, you do not need to bring towels. Tulemar Resort provides in-unit towels, pool towels, and beach towels to guests.

The official currency of Costa Rica is the Colon, but U.S. dollars are widely accepted. If you have denominations of $20 or less, most, if not all places, including taxis, will take the U.S. dollars and will give you change in Costa Rica Colones. If you only have high denomination bills, you may need to go to the bank.

U.S. dollars and travelers’ checks can be exchanged in banks between 9:00am and 3:00pm Monday thru Friday. You will need to bring your passport with you to change currency. Major credit cards are accepted at most restaurants throughout the country. ATMs are available in Manuel Antonio, and there are two conveniently located across the street from the property, at the Promerica Bank complex and Banco de Costa Rica. These ATMs dispense both Costa Rica Colones and U.S. Dollars.

Most independent guides and tours only accept cash.

No, a laundering service for guest items is not available at the Tulemar Resort Hotel. Many of our larger 2-, 3-, and 4-bedroom units have washers and dryers though. Please contact us for details.

Yes, there is a phone in your villa with an answering machine. Local and international dialing instructions are posted in-unit.

The Tulemar Beach is not clothing optional. To adhere to Costa Rican law, all guests must wear swimwear at the beach and while in the ocean.

The phone number to the main switchboard within the Tulemar Resort is: 011-506-2777-9121. The caller would need to know your villa number, which will be assigned to you at check in. Once they have this number, they would simply dial it in when the recorded message picks up. They could also select “0” to speak with an operator to ask for you by the last name that the reservation is under.

Tulemar Resort offers free WIFI from all units and all pools.

A 10% service charge is usually added to your restaurant bill. Gratuities are not included for drivers, maids, guides, or other staff but are customary and left to your discretion as an individual expression of appreciation. $1.00 to $5.00 per person a day depending on the level of service. Tip luggage handlers $1.00 per bag and maids from $1.00 – $3.00 per day per room.

Tulemar Resort works with an independent medical doctor in Manuel Antonio who is available on a 24-hour basis and will come to your villa. He charges approximately $150 for a visit and will provide a bill, which should be accepted by most medical insurance companies. There is also a hospital in Quepos for more serious issues.

If you forget something on site, we can get them back to you within approximately one month. There is a $50 fee for this service plus the cost of shipping. When you contact us regarding your lost item, we will require the shipping address and credit card information for payment.

You will have to check with your cell phone provider.