{"id":2775,"date":"2012-01-18T00:46:03","date_gmt":"2012-01-18T00:46:03","guid":{"rendered":"http:\/\/wp.buenavistaluxuryvillas.com\/?page_id=97"},"modified":"2023-01-26T00:10:29","modified_gmt":"2023-01-26T00:10:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.tulemarresort.com\/about-us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
[vc_row][vc_column][vc_column_text]\n

Reserving a Villa<\/h3>\n[\/vc_column_text][vc_tta_accordion shape=”square” color=”white” active_section=”1″][vc_tta_section title=”What are your rates?” tab_id=”1517443836704-513fed85-71e0″][vc_column_text css=”.vc_custom_1645302262652{margin-bottom: 0px !important;}”]Please see our Rates page<\/a> for complete details on our nightly rates and reservation policies.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the payment terms for my reservation?” tab_id=”1517443661000-19abebb7-19de”][vc_column_text css=”.vc_custom_1645302136913{margin-bottom: 0px !important;}”]Guests are required to put a non-refundable 50% deposit when booking their reservation. The non-refundable balance on the reservation is due 60 days prior to check in and will be processed on the credit card provided for deposit unless Tulemar Resort reservations department is otherwise notified.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I charge my reservation on several different credit cards?” tab_id=”1517443709009-0b0e3d0e-36b4″][vc_column_text]We understand that many times several families or individuals are sharing rental units. For that reason, we will accept multiple credit card payments on any reservation. It is important the individual calling in with their credit card information provide the reservations department with the reservation number (when assigned) and the dollar amount that they will be paying. All payments are non- refundable. Charges will appear as \u201cLuxury Destinations Management Partners\u201d on your credit card statement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a minimum stay required?” tab_id=”1517443836567-3e175dcb-9232″][vc_column_text]The only time of the year that there is a minimum stay required is during the December\/January holiday season, at which time the minimum stay is 7 nights. Please see the rates page<\/a> to see the dates for the current year.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is your cancellation policy?” tab_id=”1517443836388-f60c313e-42b4″][vc_column_text]A guest could cancel their reservation at any time, however any deposits or payments made on the reservation are non-refundable. Cancellations will only be accepted in writing, please send to reservations@tulemarresort.com<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can you guarantee the bedding in my villa?” tab_id=”1517443836173-db122bc1-c7b0″][vc_column_text]We will accept requests on bedding configurations for your rental; however, we cannot guarantee all requests will be met. We do our best to honor all requests and requests are accepted on a first come, first served basis.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can you guarantee the view from my villa?” tab_id=”1517443835925-f930172f-984a”][vc_column_text]We will accept requests on views for your rental; however, we cannot guarantee all requests will be met. We do our best to honor all requests and requests are accepted on a first come, first served basis. Please note that the Select Villas Standard Rooms all have jungle with partial ocean views.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When will I see additional charges on my credit card after check out?” tab_id=”1517443835391-cc400293-998b”][vc_column_text]Upon check out you will receive a guest summary report for charges you have incurred while vacationing at Tulemar Resort. This initial charge will be processed at time of check out. Post check out charges, those that were not available at time of check out will be charged separately, approximately 1 to 2 days after check out. Please note that these charges will appear on your credit card statement as Sunset Villas of Manuel Antonio. If you should need to question a charge, contact our Reservations Department at 800-518-0831 (US toll free) or 001-630-239-1642 or via e-mail at reservations@tulemarresort.com<\/a>.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\n

Transportation<\/h3>\n[\/vc_column_text][vc_tta_accordion shape=”square” color=”white” active_section=”1″][vc_tta_section title=”How do I get from San Jose, Costa Rica to Tulemar Resort?” tab_id=”1517444267756-36a4008b-a17f”][vc_column_text css=”.vc_custom_1674691203986{margin-bottom: 0px !important;}”]When visiting Costa Rica, guests will fly internationally into San Jose, Costa Rica (airport code SJO). From there, there are 3 options:<\/p>\n

Tulemar Resort reservation representative can arrange for ground transportation. This is private transportation for just you and your traveling companions. The ride is approximately 2 1\/2 hours. Please contact Tulemar Resort for current pricing.<\/p>\n

Commercial Flights: from San Jose to Quepos, approximately a 25-minute flight. This flight can be booked directly at www.flysansa.com<\/a> or www.natureair.com<\/a>. Tulemar Resort staff can then arrange for ground transportation from the Quepos airport to the property. (Approximately a 10-15 minute drive) Tulemar Resort reservation staff can also book private charter flights for parties of up to 18 people. Please contact Tulemar Resort for current pricing.<\/p>\n

Renting a vehicle: There are several car rental establishments at the San Jose airport in which to rent a vehicle. Please note that if you are not familiar with the roads in Costa Rica, self-driving may take over 3 hours.   The roads are well-paved and easy to navigate.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\n

Property\/Manuel Antonio Information<\/h3>\n[\/vc_column_text][vc_tta_accordion shape=”square” color=”white” active_section=”1″][vc_tta_section title=”Once I get to Tulemar Resort, where do I go to check in?” tab_id=”1517444096563-64f2523a-c82e”][vc_column_text]Upon arrival, you will give the representative at the main Tulemar Gardens Condominium gatehouse your name. He\/she will direct you to the Reception area, where you will be met by one of the Tulemar Resort concierges. At this point, you will complete the proper check in forms and put a credit card on file for incidentals on property.  He\/she will process your check in and escort you to your villa to familiarize you with your unit. Our driver and\/or concierge will also assist you with transporting your bags to your unit.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are there restaurants close by?” tab_id=”1517444309646-fa1867c0-d7bc”][vc_column_text css=”.vc_custom_1674691235362{margin-bottom: 0px !important;}”]Tulemar Resort offers breakfast, lunch, dinner, and full bar services at Tule Cafe our on-site restaurant.   Tule Caf\u00e9 and Victoria\u2019s Restaurant also offer various room services.   In addition to our services, there are many restaurants in close walking distance and\/or a short taxi ride from the property.<\/p>\n

Visit Restaurants Page<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How far is the exclusive Tulemar Beach?” tab_id=”1517444431839-0b65749c-822d”][vc_column_text]The Tulemar Beach is at the bottom of the hill within the Tulemar Gardens Condominium property. The walk from the top of the hill to the beach is approximately 15 minutes depending on your physical ability. It is a steep incline so the return walk would be about 25 minutes back to the main gate. For your convenience, Tulemar Resort has a courtesy van that will transport you to any location within the Tulemar Gardens Condominium property, this is a free service for all guests.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How far is the Manuel Antonio public beach?” tab_id=”1517444456936-45b142e0-935a”][vc_column_text]The Manuel Antonio public beach is approximately a 10-minute taxi ride from Tulemar Resort. You can request that your concierge have a taxi pick you up on the property to take you to the beach. Return taxis are readily available.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How far is the Manuel Antonio National Park?” tab_id=”1517444484758-35b00990-85d8″][vc_column_text]The Manuel Antonio National Park is adjacent to the public beach. The Manuel Antonio public beach is approximately a 10-minute taxi ride from Tulemar Resort. You can request that your concierge have a taxi pick you up on the property to take you to the beach. Return taxis are readily available.  If you prefer, you can set up a tour of the Manuel Antonio National Park, which will include transportation.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is there to do in the area?” tab_id=”1517444506648-7cd7c94c-601c”][vc_column_text css=”.vc_custom_1674691270627{margin-bottom: 0px !important;}”]There are a wide variety of activities for all ages.  Please view the \u201cActivities\u201d tab on our site for full details of tours and in-unit spa services available.   Check with your concierges for local celebrations and festivals that may be going on during your stay. [\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\n

Vacationing at Tulemar Resort<\/h3>\n[\/vc_column_text][vc_tta_accordion shape=”square” color=”white” active_section=”1″][vc_tta_section title=”Do you require a credit card on file at check in?” tab_id=”1517444535826-88d128ca-ce27″][vc_column_text]We do require a credit card on file at check in and you cannot check in with out this information. Even if you do not plan on charging anything to your villa, we require this for any potential damage or breakage to items that may occur in your villa during your stay.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are any meals included with my stay?” tab_id=”1517444600690-57da5e77-1545″][vc_column_text]No, no meals are included with your rental rates.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I charge items to my villa?” tab_id=”1517444633684-f38f7415-51e9″][vc_column_text css=”.vc_custom_1674691493745{margin-bottom: 0px !important;}”]Yes, you could charge the following items to your villa:<\/p>\n